Microsoft Office 2013′s Biggest Risk Could be its Visual Design

by Patrick Moorhead   |   July 31st, 2012

Microsoft Office has been the staple of productivity for years, particularly for businesses. Therefore, whenever big changes happen to the product, it’s a big deal. Literally millions of IT departments and users shoulder the burden to learn every new version in hopes of squeaking out every ounce of corporate productivity. Microsoft’s latest version is in preview, out for testing millions of current and some potential users, too. There has been a lot written about the risks on potential pricing and its cloud-first method, but I believe the biggest risk is in its visual design, which looks more like a free Google product than a rich app buyers pay $399 for.

clip_image002Whether the industry accepts it or not, Apple is leading the latest design wave as measured by what looks premium. Physically, Apple design is all about minimalism with brushed aluminum, blacks, whites and sweeping angles with as few connectors and buttons as possible. The software design language is connected to the hardware language as that same brushed aluminum and minimalism is brought to OSX and apps like Mail and Calendar. Some apps take on a style of real world objects like Contacts, Notes, Pages, Find Friends, Newsstand and Photo Booth with elements of paper, leather, wood and even fabric. I cannot say I am a huge fan of the real-life designs, but it hasn’t stopped me or millions from buying Apple products. Microsoft’s Metro is distinctly different.

Metro design is a sharp departure from Windows 7 and also very different from Apple. Being different is a good thing as long as it attracts who you are targeting. Metro is direct touch, air gesture and speech control first, mouse and keyboard second. It focuses on the content by adding a ton of white space, 90 degree angles, and multiple, bright colors. There are no ties to real-life metaphors in color, shape, or texture. Like many, I like Metro for phones, tablets and even the XBOX. Now Office, in Office  2013 adopts the Metro design, a sharp departure from Office 2010. After using Office 2013 for a week, this is unfortunately where my Metro design admiration stops. The interesting part is that I thought it looked fine in screen shots, but as I used it on my 23” display for a week, it felt lifeless and drab. It was hard to even sit in front of and use for a few hours and I believe many other users will have this challenge as well.

I must point out that the industry has lived through many Office design changes, and there has always been a lot of uproar.  This is nothing new.  Remember when the ribbon first came out?  Many said that would be the thing that drove people to the alternatives which didn’t happen.  I think this case could very well be different as many alternatives exist, primarily Apple and Google and with such a drastic design departure, users will need to relearn or become comfortable with something new.  At no time has Apple’s and Google’s office tools been such a viable alternative.  I do not bring bias into this conversation as I have been a committed Office user since its existence.  In fact, I bend over backwards to use it in that I pay a monthly fee to Google just so I can sync my Google contacts and calendar to Outlook.  Based on the design changes and the alternatives, I am considering the switch and am looking at Apple and Google right now.  While mine and other’s purchase criteria incorporate more than just design, I think it is vital as it’s what you will be staring at eight hours a day.

The Google Apps for Business design language is more similar to Office 2013 than to Office 2010. It is minimal and very blocky with few shadows and lines.  In some ways, it’s more minimal than even Office 2013 that still sports the full ribbon.

Apple’s Mail and Calendar are more like Office 2013, with depth and shadows but with a very minimal ribbon or header and has seamless connections to Google Mail and Calendar without a monthly fee.

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So what does this mean to the success of Office 2013?  I believe Microsoft’s risk in enterprise is primarily with Google Apps for Business, but until Google can develop more robust spreadsheet scripting, increase presentation design  sophistication, and implement a more robust offline capabilities, it won’t make too big a dent in white collar professionals.  Employees who just need mail and calendar, Google is a big risk.  At $499-349 retail price, why would IT even think of doing this? And look at the Google design…. looks so similar now with Office 2013.  For small businesses, I believe Apple is the big risk to Microsoft Office 2013.  Included with every Mac, a user gets a full-fledged and robust email and calendar program and can users buy decent spreadsheet, presentation and word processors for  $19.99 a piece.  add to that they’re already  synced with iCloud and have optimized apps for the iPhone and iPad. Like me, users with Apple can also eliminate the monthly fee I pay for the Google Connector for Outlook.

It is a good time for consumers and businesses as even more choices are available than ever.  Now that the design has changed so much, now is the time to explore your options.

Patrick Moorhead

Patrick Moorhead was ranked the #1 technology industry analyst by Apollo Research for the U.S. and EMEA in May, 2013.. He is President and Principal Analyst of Moor Insights & Strategy, a high tech analyst firm focused on the ecosystem intersections of the phone, tablet, PC, TV, datacenter and cloud. Moorhead departed AMD in 2011 where he served as Corporate Vice President and Corporate Fellow in the strategy group. There, he developed long-term strategies for mobile computing devices and personal computers. In his 11 years at AMD he also led product management, business planning, product marketing, regional marketing, channel marketing, and corporate marketing. Moorhead worked at Compaq Computer Corp. during their run to the #1 market share leader position in personal computers. Moorhead also served as an executive at AltaVista E-commerce during their peak and pioneered cost per click e-commerce models.
  • FalKirk

    1) Office has a lock on desktop and notebook computers and I have no doubt that that lock-in will continue.

    2) The shift that people are ignoring is the shift to phones and tablets. People deny that phones and tablets are for”creating” content, people deny that these devices are for “real” work, people even deny that these devices are real computing devices at all!

    3) In 2011 there were approximately 650 million smart phones, 50 million tablets and 400 million traditional PCs (notebook and desktop) sold. PC sales have been flat for year and by all accounts they are now declining.

    On the other hand, we now have five quarters of iPad year-over-year tablet sales to look at and they are a spectacular 183%, 166%, 111%, 151%, and 84%. There will be 100 million tablets sold in 2012. By 2016, there will be near parity with the PC.

    4) Office will remain THE productivity suite so long as the question is: “What software is compatible with Windows”. However, phones and tablets are rapidly outgrowing PCs and it isn’t even close. Android already outpaces Windows and iOS will do so too by the end of the year.

    5) No one seems to want to acknowledge it – in fact they are in deep denial about it – but the roles have been reversed. Soon, IT departments will not ask if their phones and their tablets work with their PCs. Instead they will ask if their PCs (which are minority players) will work with their phones and their tablets. When that day happens – and it will happen soon – Office will lose its monopoly position because Office will no longer be relevant where most people work – on their phones and on their tablets.

    • Rich

      Not only that, Microsoft’s business model of charging hundreds of dollars for software may be under siege, despite the Windows hegemony. The ground under Microsoft is shifting.

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  • Brandon Jung

    Wanted to post an interesting video on Google’s presentation solution. After looking at the video would be curious what additional capabilities people are looking for that dont exist.

    http://www.youtube.com/watch?v=b_CsDAhdtpo