The Enterprise Is Important. Let’s Get It Right.

BlackBerry z10 photo (BlackBerry)

One of the most striking features of much tech writing today is its near total ignorance about corporate software and systems. Except for sites like ComputerWorld and others that specialize in the enterprise, reporting is sparse and when it appears, often wrong.

This tendency has been glaringly revealed in a lot of the writing about the new BlackBerry and the BlackBerry 10 operating system. The heart of the blackBerry business has always been the enterprise and the company’s hopes for revival hinge on its ability to win back customers who have been drifting to other platforms or bring-your-own-device options. But consider this from TechCrunch:

In short, BB10 isn’t built for the way business is done today. When RIM was in its ascendance there weren’t many options for an IT guy. You could install Exchange, sendmail, or Lotus and wait for a crash. BES was a godsend. Now that’s no longer true. 99.9% uptime is the rule, not the exception, and there are hundreds of cloud service providers that can turn a single founder into a mobile powerhouse from the comfort of her phone – her iOS phone.

The writer, the usually solid John Biggs, doesn’t realize that BlackBerry Enterprise Server was never an alternative to Microsoft Exchange or Lotus Notes. It ran (or runs) on top of one of those platforms. BES may have been a godsend, but not for that reason. And major commercial mail platforms such as Exchange or Lotus Domino Mail have provided three nines of uptime for a very long time. and to the extent that I can understand that last sentence, there have been cloud providers for a very long time too, including those that offer hosted BES services.

BlackBerry is making a serious play to regain the corporate market, BlackBerry Enterprise Service 10, released last week, provides two new services: BlackBerry Balance, a software approach that partitions a BlackBerry 10 devices into separate  business and personal halves, and BlackBerry World for Work, a custom corporate app store. It also brings messaging and mobile device management support to Android and iOS devices, as well as BlackBerry 10s.

BlackBerry faces huge challenges and its success in the enterprise is far from assured. But if you want to analyze its chances, it helps to know how this stuff actually works.

Windows 8 Tablets and Email: A Disaster in the Making

Win 8 mail app screenshotI’m skeptical about Windows 8 as a desktop operating system, but I think it has a lot of potential on tablets. To win a good chunk of the market, however, Microsoft and its OEM partners have to convince buyers, both consumers and enterprises, that Windows serves their needs better than the competition, particularly the iPad. As the Oct. 26 launch of Windows nears, this venture is in danger of foundering on the shoals of email.

I’ve written before about the awfulness of Windows 8’s built-in mail Metro-styles program. The more I use the version built into the finished version of Windows 8, the less I like it. Though it has a very clean touch-centric design, its lack of features long considered essential in any email client makes it a great leap backward. First and foremost, while you can have multiple accounts with support for Exchange, Yahoo, Gmail, and IMAP. there is no way to combine accounts into a unified inbox. There’s no message threading. You can’t flag messages or create smart  inboxes. It feels like a throwback to the bad old days of AOL mail.

The Mail app has gotten marginally better through the Windows 8 beta process, but Microsoft isn’t promising that it will improve much any time soon. My inquiries yielded a bland and noncommittal statement: “The first-party Microsoft apps built for Windows 8, including Mail, will continue to receive updates and feature changes over time via the Windows Store.”

This is an enormous challenge for ARM-based tablets running on Windows RT. because as of now, Metro Mail (sorry, I’m going to call it Metro until Microsoft gives us a real alternative) is the only mail client available for RT. Outlook 2013 has the same architecture and essentially the same user interface as Outlook 2010, and its computational, memory, and storage demands always made it unlikely as a component of Office on RT. Microsoft made this official in a somewhat backhanded reference in an Office Next blog post, that said that the Mail app does not support “certain [Office application] email sending features, since Windows RT does not support Outlook or other desktop mail applications (opening a mail app, such as the mail app that comes with Windows RT devices, and inserting your Office content works fine).”

Unless some third party comes up with a more capable Metro mail client soon, I think RT tablets will effectively be disqualified for enterprise use. Yes, the Metro Mail app is an Exchange client, but it’s a wretched one, far worse than iPad Mail. Enterprise users may have to rely on Outlook Web Access (OWA) for a decent Exchange experience–but the current version requires an active network connection to do anything. Exchange Server 2013 will add offline access capabilities to OWA, but it is likely to be at least a couple of years before this versions is widely deployed by enterprise IT. The fact that Microsoft, which owns the back-end mail systems of the corporate and institutional world with Exchange, has failed to offer a first-rate mail client for a tablet it considers a key to the future is just baffling.

Things are somewhat better for Intel-powered Windows 8 tablets, because they do not have to depend exclusively on the availability of Metro-style apps. Outlook 2013  is only sort-of touch optimized. The cleaner ribbor with larger icons and menu items in touch mode will work a bit better on tablets, but the program is still heavily dependent on cascading menus, which do not work at all well with touch.

Still, it’s good to at least have access to Microsoft’s premier mail and collaboration application. In the enterprise world, Outlook is the program everyone hates and that everyone depends on to get through the day. The lack of a tablet-ready version of Outlook promises to be a huge impediment to the enterprise adoption of Windows tablets and could be a crushing blow to Windows RT.



What Does Microsoft Have Against Email?

Windows 8 Mail iconEmail in Windows 8 is a catastrophe.

I know the cool kids think email is last decade’s technology, but the fact is that it remains a vitally important communications tool for both businesses and consumers. But it gets no respect from Windows 8, and this could be a huge problem on Windows RT tablets.

When I first started playing with the Mail app in the first preview of Windows 8, I didn’t pay too much attention to its glaring deficiencies, figuring it was a placeholder for the real application that would come along later. The version of Mail that’s included in the RTM version of Windows 8 Pro is better, but not by much. Support for IMAP accounts has been added, though POP3 is weirdly still missing. And the list of missing features is longer than the roster of present ones: multiple accounts are supported but there is no unified inbox, there’s no way to search,* thread, sort, or arrange messages in anything but newest on top. I haven’t seen anything this bad since AOL Mail, circa 1995.

At first, I thought this was a clever plot to drive users to the new mail service.’s browser user interface is a lot more capable than the Win 8 Mail app. But it’s account support is sadly deficient. It supports only web mail (the replacement for Hotmail) and POP3 accounts. (Do the and Windows 8 Mail teams talk to each other? I doubt it.)

The lack of a decent built-in mail client is not a crushing defect for a operating system.  Windows 7 shipped with no mail client at all, though you could easily download the confusingly named Windows Live Essentials Mail, a latter-day Outlook Express. If you had Office, you could use Outlook, and almost certainly did if your mail system was Exchange-based. Or you could download any of a number of free or paid mail clients.

The same is true for the x86 version of Windows 8. But Windows RT, the vers. ion for ARM-based tablets, is much more problematical. The version of Office included with RT does not include Outlook and Microsoft has not said whether there will be an Outlook for RT. Unless some developer comes up with a good mail client for RT (which would have to meet with Microsoft approval for distribution through the Windows Store), consumer users of RT tablets are going to be annoyed and business users will be in deep trouble. The Mail app does support Exchange accounts, but only the most basic features are available. Outlook Web Access is an alternative, but it has the significant disadvantage of only working on a live internet connection, along with the lack of a unified inbox that will combine messages from other accounts.

Much about Windows RT is still speculative, because we have yet to see systems in the wild. But if Microsoft is going to win back ground lost to the iPad, it will have to do a whole lot better on email support.


*–Commenter Bam! pointed out to me that you can indeed search through messagers using the standard Search charm. It’s a bit crude–there seems to be no way to limit search to a specific folder, though you can use specifiers such as from: and to:. I still find the idea of the Search charm as a sort of  do-anything tool somewhat confusing. And considering the amount of space the full-screen Mail app wastes, there was plenty of room for a conventional search box.