Microsoft’s Surface Gets Highest Rating in JD Power’s Satisfaction Ratings

on April 7, 2017

JD Power has been measuring tablet satisfaction for the past six years. If you ever listened to an Apple Earnings call you have likely heard Tim Cook mentioned how the iPad was outperforming all over tablets in the study. That was the case until this week when the results for the October to Dec 2016 study results were revealed, and Microsoft Surface got the highest score of 855 (on a 1,000-point scale) with the iPad following in second place at 849. The study measures customer satisfaction with tablets across five factors (in order of importance): performance (28%); ease of operation (22%); features (22%); styling and design (17%); and cost (11%). The 2017 study is based on experiences evaluated by 2,238 tablet owners who have owned their current device for less than one year.

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