Back in December, Uber and Facebook announced a partnership which would allow users of both services to hail an Uber car from within Facebook Messenger. This deal was emblematic of a pair of strategic imperatives that’s becoming increasingly clear and, in this case at least, were highly complementary. The two strategic imperatives are these:
- If you aspire to capture user attention, you must absorb as many other activities as possible into your domain
- If you aspire to provide a single great piece of functionality, you have to make sure it’s as broadly available as possible within the various domains where users spend their time.
Facebook is very much a company in that first category and, as I’ve written about before, it’s why Facebook is building what looks increasingly like a sort of Meta OS, a layer on top of true mobile operating systems subsuming more and more of their functionality. Instant Articles, Facebook Video, Messenger, the recently added M assistant, and so on are all examples of Facebook taking content or activities that have historically resided outside of Facebook and bringing them into the domain it controls and monetizes. As it brings more of these activities into its sphere of influence, Facebook keeps users within its walls and, while there, can continue to serve them ads. Even when it can’t keep them within Facebook-branded properties like the Facebook and Messenger apps, it can capture their attention in Instagram, WhatsApp, or Oculus virtual reality experiences.
Or be absorbed
For Uber, the challenge is it provides a single piece of functionality, which has historically resided in its own app. But users have no reason to open that app unless they’re ready to hail an Uber car, even though activities users perform in other apps might well serve as precursors to hailing a car. As such, its strategic imperative is to place functionality into as many other domains as possible, including the Facebook Messenger app. Since that time, it’s been working on a broader implementation of this strategy and earlier this month, it announced Uber Trip Experiences. It uses the Uber APIs to allow developers to create functionality within their apps that integrates with Uber in some way. Some examples are music apps that create playlists just long enough to keep you entertained during your ride, news updates to occupy you during the trip to your next meeting, recommendations for places to eat when you arrive at your destination, and automatically turning on your thermostat when you’re heading home. Uber’s functionality is fairly compelling as a standalone service and app but, if it’s to be truly useful to users, it needs to be absorbed and integrated into a myriad of other experiences on users’ smartphones.
Complementarity and competition
In the case of Facebook and Uber, these strategic imperatives came together in a wonderfully complementary way – Uber wants to be everywhere, and Facebook wants to absorb everything, so the two came together. Where the two imperatives become complicated is when companies that have been complementary in the past start to compete, especially if they both aspire to absorb rather than be absorbed. Facebook has benefited enormously from the rise of Android and iOS and their respective app stores and user bases. But it now aspires to absorb many of the activities those operating systems or other app vendors on those platforms have historically considered their domains and the owners of those operating systems are starting to fight back.
Apple has created its own music service to keep users in its domain when they’re listening to music, rather than entering a domain controlled by Spotify or Google. It’s also created a News app to capture user attention that might also go to Facebook and its increasing investment in iMessage is arguably a counterstrike to Facebook’s investment in Messenger. Apple’s efforts with Siri and Spotlight over recent years have been a reaction to Google’s dominance of search and a desire to avoid Google’s absorption of more user time on Apple devices. Meanwhile, Google is itself building a layer on top of its operating system which can keep users in the Google domain even while in other apps, in the form of Google Now on Tap. As Google, Apple, and Facebook’s absorption aspirations grow, they will increasingly find themselves competitors where they had been complements. The cracks in their various relationships will eventually begin to show.
Absorbers will become increasingly powerful
Those companies that seek to be absorbers rather than the absorbed will, in turn, gain increasing power over single-function applications, which will need to play by their rules in order to enter their domains. App developers are already accustomed to the vagaries of Apple and Google when it comes to playing in their app stores, but Facebook as an absorber is quite a different animal, and one they’ll have to learn to reckon with and work with. These absorbers will also therefore exert increasing power over their users, who will have to go through increasingly controlled and managed elements of their respective platforms to get to the content they want. This, in turn, will raise questions about the motivations of these absorbers and whether their incentives are aligned with those of their users.